Questions about the order

After your order has been processed, you will receive a separate confirmation email. You can also view the status in your customer account at any time.

In your customer account you have a complete overview of your most recent orders.

To the customer account

There is no minimum order value at Tonerfabrik Berlin. From 79€ in Germany we give you free shipping costs.

Overview shipping costs

Naturally! Our shop is designed to adapt to each device. No matter whether it’s a computer, smartphone or tablet.

The Tonerfabrik Berlin delivers throughout Europe. For a detailed overview, look here:

Where does the Berlin toner factory deliver?

You can also order from Tonerfabrik Berlin by email. To do this, please send an email to Please include the information about the desired products, the payment method and your address in the email. You have the option of placing your order conveniently in our online shop. This process is simpler and usually automated, allowing for faster processing.

You can also order by telephone from Tonerfabrik Berlin. You can reach us at 03644/6525240. Our business hours are Monday-Friday, 8:00 a.m. - 3:00 p.m.

In the event of an incorrect order, we offer you the opportunity to return the unopened goods to us within 14 days without giving reasons. Please contact customer service via telephone/e-mail. You will then receive the return label. Otherwise you can use the cancellation form.


At Tonerfabrik Berlin you receive a 2-year guarantee. You can claim quality fluctuations within this guarantee period. Please contact our customer service quoting your invoice number/customer number/order number. This can be reached by telephone at 03644/6525240 or by email at

To do this, please contact our customer service via email. This can be reached at


The shipping costs within Germany are €2.90. For a minimum order value of €79, shipping is free. For international orders, use:

International shipping costs

You can see the exact location of your order using the shipment number/tracking number that you receive via email. If you have any questions regarding this, please contact customer service via telephone or email.

Orders for stock items received by 2:00 p.m. on weekdays will be dispatched on the day the invoice is issued. There will be no delivery on Sundays or public holidays.

Note: 6. Delivery times

If you have not received the goods within the delivery time stated on the invoice, please contact our customer service by telephone or email.

Here you will find a detailed list of all the countries that Tonerfabrik Berlin supplies:

International shipping countries

Yes, Tonerfabrik Berlin also delivers to Switzerland.

Disposal of empty toner cartridges and printer cartridges

If you have purchased products from Tonerfabrik Berlin, you can return the empty toner cartridges or printer cartridges to us. To do this, please contact our customer service by telephone or email.


Payment in advance, purchase on account, PayPal, Amex, ApplePay, GooglePay, Klarna, Mastercard, Maestro, Shop Pay, Union Pay and Visa.

Volksbank eGTonerfabrik 2.0 GmbHIBAN: DE56 8309 4454 0300 0328 69BIC: GENODEF1RUJPurpose: Order number/invoice number